VA reports increase in number of appointments at VA El Paso HCS health facility in Las Cruces in August


The VA El Paso Health Care System, subsidiary 756GA in Las Cruces, New Mexico scheduled 4,775 pending appointments in August compared to 4,725 the previous month, according to data collected from the U.S. Department of Veteran's Affairs.

Of the total number of appointments, 4,750 had a wait time of 30 days or less (99.5%) and 25 appointments (0.5%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

VA El Paso Health Care System Appointments Scheduled in August vs. August

Facility Code
Location
Total Appointments Scheduled in September
Total Appointments Scheduled in August
Percent change in number of appointments
756
El Paso, TX
51,460
51,483
less than 0.1%
756GA
Las Cruces, NM
4,775
4,725
1.1%
756GB
El Paso Eastside, TX
5,665
5,676
-0.2%
756QB
El Paso Central, TX
420
392
7.1%

Source: U.S. Veteran's Administration

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